Gaming should be a source of enjoyment, not stress. bons believes responsible gaming isn't just a policy — it's a genuine commitment to every one of our members.
Responsible gaming at bons goes beyond following a set of rules. It's a culture — one where every player's mental wellbeing, financial safety, and responsibility to their family come first. We want you to enjoy gaming, but within healthy limits. Because the true winner is the one who stays in control.
Bons gives you a set of effective tools to keep yourself protected — all fully within your own control.
Set a limit in advance on how much you deposit daily, weekly, or monthly. Once a limit is set, it takes effect within 24 hours, and a cooling-off period applies before it can be increased.
If you exceed a set loss threshold, your session will be closed automatically. This tool protects you from losing more than you intended in the heat of the moment.
Set a maximum duration for each gaming session. When time is up, you'll be alerted and can choose to be logged out automatically.
Take a short break to clear your head — from 1 day up to 6 weeks. Your account stays active during this time, but deposits and betting will be completely suspended.
If gaming feels like it's getting out of control, apply for a long-term self-exclusion — from 6 months up to permanent. During this period, you will not be able to access the platform in any way.
You'll receive pop-up notifications at set intervals summarizing how long you've been playing and how much you've won or lost. This keeps you aware of where you stand at all times.
Online gaming has become a popular form of entertainment for millions of people in Bangladesh. Every day, thousands of players enjoy their favorite games on platforms like bons. But like any form of entertainment, gaming can become a problem when it goes unchecked.
Responsible gaming means keeping gaming an enjoyable part of your life — not letting it become the centre of it. If you find yourself chasing losses, sacrificing time with family or work, or unable to stop despite financial difficulties, it's time to pause and take stock.
Responsible gaming on the bons platform isn't just a policy page. Our system actively detects unusual gaming patterns and reaches out to affected players with support. Our goal is for you to stay happy and healthy over the long term.
Remember: gambling and online gaming are never a guaranteed source of income. They are a form of entertainment. Only spend what you can genuinely afford to lose.
Our responsible gaming team members are specially trained. They will listen to your concerns without judgment and in complete confidence, offering whatever support you need. You're not alone — bons is always by your side.
We verify the age of every new member at registration and clearly communicate our responsible gaming guidelines. Our platform is completely off-limits to anyone under 18. We urge parents to use parental control software on devices accessible to underage family members.
Before you start playing, decide on a maximum spend for the day — and stick to it.
Never chase your losses by placing more bets to win back what you've lost. It's the most common trap.
Set a daily limit on how long you play and use an alarm to keep yourself on track.
Avoid gaming when you're feeling down, angry, or frustrated.
Talk openly with people close to you about your gaming habits.
Take regular breaks instead of playing for long stretches at a time. Both your body and mind need rest.
If you feel you need help, reach out to our support team or a professional organization.
If you or someone you know is showing any of the signs below, it's important to seek help immediately.
Using money set aside for essential expenses on gaming — Diverting money meant for rent, your children's education, or groceries to spend on gaming.
Gaming with borrowed money — Repeatedly borrowing money from friends, family, or financial institutions to fund gaming.
Placing larger bets in an attempt to recover losses — Continuing to play repeatedly with the belief that "one more win will make up for everything".
Draining Savings — Spending savings set aside for the future on gaming.
Hiding Gaming Habits — Hiding the amount you play or how much you've lost from family or friends.
Spending time meant for work or family on gaming — Spending hours gaming while neglecting professional or family responsibilities.
Feeling restless or anxious when not playing — Feeling irritable, restless, or anxious when you're not playing.
Repeatedly trying to stop but being unable to — Telling yourself "I'll stop" but coming back every day anyway.
Important: If you recognize even one of these signs in yourself, reach out to our support team right away. Asking for help isn't a weakness — it takes courage.
In just a few simple steps, you can take a temporary or long-term break from gaming. Choosing to do so means you're taking care of yourself.
Once self-exclusion is active, it cannot be cancelled by you. After the period ends, a mandatory reflection phase must be completed before your account can be reactivated.
Log in to your bons account and go to "Account Settings".
Click on the "Responsible Gaming" section in Settings.
Choose from 6 months, 1 year, 3 years, or permanent exclusion.
Once confirmed, your account will be deactivated immediately.
Or email us directly at support@bons.asia — and we'll take care of the process on your behalf.
Find answers to the most frequently asked questions about responsible gaming right here.
You're not alone. Our team is always here for you, whatever you're going through.
Our Bangla-speaking support agents are available 24 hours a day, 7 days a week. Click the chat widget on any page to get started.
Active 24/7Email us your concerns in complete confidence. We respond within 2 business days.
support@bons.asiaOur specially trained team will understand your situation and provide the best possible support. No judgment — just help.
Fully ConfidentialJoin bons, where every player's safety is our top priority. Welcome to a secure gaming environment.
For players aged 18 and above. Please play responsibly.