Bons FAQ — Frequently Asked Questions

To register with bons, you'll need an active mobile number or email address, a strong password, and your correct date of birth. Bangladeshi citizens may be asked to provide their NID or passport number for verification. The entire process takes as little as 2 minutes.

No. bons policy allows only one account per person. Attempting to open multiple accounts may result in permanent suspension of all associated accounts and forfeiture of any deposited funds.

Yes, KYC verification is required before making a withdrawal. This is done to protect you. You'll need to submit a photo of your national ID or passport along with a selfie. Approval is typically granted within 24 hours.

You must be at least 18 years old to register at bons. bons is committed to responsible gaming and does not permit minors to open an account.

Yes. You can update your email address from Account Settings, but the new email will need to be verified. If you run into any issues, contact support@bons.asia.

To close your account, email support@bons.asia or reach out via live chat. As part of our responsible gaming commitment, options for a temporary break or permanent closure are also available.

Enter the code in the "Referral Code" or "Promo Code" field on the registration form — this is usually found in the last step of the form. Adding a referral code may qualify you for additional bonus rewards.

Yes. You can register at bons using your mobile number. All Bangladeshi operators (Grameenphone, Robi, Banglalink, Teletalk) are supported. Your number is confirmed via OTP verification.

bons supports bKash, Nagad, Rocket, Upay, and cryptocurrencies (Bitcoin, USDT, Ethereum) in Bangladesh. Bank transfers are also accepted. All payment methods are fully secure.

The minimum deposit on bons is ৳500. Maximum limits vary by payment method — bKash and Nagad generally allow up to ৳50,000 per day. Cryptocurrency deposits carry higher limits.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Crypto withdrawals depend on network congestion.

bons does not charge any deposit or withdrawal fees. However, your bank or mobile banking provider may apply their own charges. Network fees apply for crypto transactions.

Yes. KYC verification must be completed before your first withdrawal. This is mandatory to prevent money laundering and to keep your account secure.

Refresh the page and wait a few minutes — deposits can sometimes appear late due to network delays. If it still hasn't shown up after 15 minutes, contact us via live chat with your payment reference number.

Pending withdrawals can be cancelled from Account Settings. However, once a withdrawal has been approved and processed, it cannot be reversed. Contact live chat if you need a quick decision.

The welcome bonus is credited automatically on your first deposit after registration. The more you deposit, the higher the bonus you can receive. Check the Rewards page for full bonus terms and conditions.

To withdraw bonus funds, you need to place bets a set number of times — this is called the wagering requirement. bons typically applies a 20x to 30x wagering requirement. Full details are available on the bonus terms page.

Free spins are generally valid for specific slot games. Head to the "Rewards" section of your account to see which games your free spins can be used on. Make sure to use them before they expire.

bons regularly offers cashback. A set percentage of your weekly or monthly losses is returned as cashback, which is typically credited to your account on Mondays.

Loyalty points are earned automatically with every bet you place. Accumulated points can be converted into bonus credits or other perks. You can find full details in the "Rewards" section of your account.

Enter the code in the "Bonus Code" or "Promo Code" field on the payment page when making a deposit. You can also enter a referral code during registration.

Any unused bonuses and free spins are automatically cancelled once they expire. Make sure to use your bonuses on time. You can contact support if you'd like to request an extension.

bons offers slots, Live Casino (roulette, blackjack, baccarat), Sports Betting, lottery, crash games, and table games — with over 3,000 titles in total from the world's leading providers.

Yes. All games on bons are mobile-optimized and run smoothly on both Android and iOS — whether through a browser or the app. Games perform well even on slower connections.

bons Live Casino features dealers in multiple languages, including Bengali-speaking dealers. Live tables from top providers such as Evolution and Pragmatic Play Live are available.

You can bet on 30+ sports including cricket, football, badminton, tennis, basketball, and volleyball. Live betting is also available for major tournaments like IPL, BPL, and the Cricket World Cup.

If you get disconnected mid-game, the outcome is determined by the server. Once you reconnect, you'll see the current state of the game. If you experience any issues, contact us via live chat and our team will assist you.

Yes. bons uses Provably Fair technology and is regularly audited by independent third parties. All games feature a certified RNG (Random Number Generator).

Yes. bons is licensed by the Curacao Gaming Authority and uses 256-bit SSL encryption. Your personal data and financial transactions are fully protected.

Go to Account Settings > Security to enable 2FA. You can use Google Authenticator or SMS OTP. With 2FA active, your account is significantly more secure.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered email or mobile number. Use the OTP to set a new password.

Immediately email support@bons.asia or contact us via live chat. Request an instant account freeze. Once your identity is verified, your account will be recovered.

No. bons never sells or shares your personal information with third parties. Information is only disclosed to regulatory authorities when legally required. See our Privacy Policy for full details.

Check your login history in Account Settings. If you spot an unfamiliar device or location, change your password immediately and notify support. Keeping 2FA enabled significantly reduces this risk.

You can reach us via live chat (bottom-right corner of the site), email at support@bons.asia, or through our social media channels. Live chat offers the fastest response.

Yes. bons has a dedicated Bangla-speaking support team. Chat or email in Bangla and you'll get a reply in Bangla. Support is available 24 hours a day, 7 days a week.

Start by raising your complaint via live chat or email. If the issue remains unresolved, write to support@bons.asia with full details. bons typically resolves complaints within 24 hours.

Detailed instructions are available on the download page. If you run into issues, contact us via live chat with a screenshot. On Android, you may need to allow installation from unknown sources.

bons strives to remain consistently accessible in Bangladesh. If the site doesn't load, try the app or contact support for an alternative link.